ENGINEERING AND ANALYTICS TEAMS

Automatically collect, manage, and publish customer activities
PROBLEM

Customer activities and events in disparate systems

Emails, CRM, support portal, websites – sources that your customer interact with you, all requires manual integrations.

OUR SOLUTION

Centralized data pipeline for customer activities

ContextSmith is your central nervous system that passes customer events data to every part of your organization. Create real-time data pipelines with our simple API.

PROBLEM

Enabling both real-time events and historical analysis

Typical customer system integrations are used for reporting and historical analysis, not for real-time triggers.

OUR SOLUTION

Know your customer’s every move, and record customer lifecycle

Unlike other customer data integration, ContextSmith specializes in tracking customer events or activities, such as interactions through emails, marketing campaigns, support, or actions taken on internet.  All the actions can be funneled through our API and you can trigger downstream workflow or map customer lifecycle.

PROBLEM

Inbox and emails data missing from your customer dataset

ContextSmith not only integrates with emails, but we also automatically group them by customers and timeline.  Analyze the text through built-in text search or roll your customer analytics toolset on top of the dataset.

OUR SOLUTION

Nothing to install, no plugins, works anywhere

And no learning a new tool or workflow changes.  ContextSmith plugs in directly with emails and calendars, and syncs everything in the background with Salesforce, whether you’re on web or mobile.  It just works.

Nothing to install. See your data in minutes.